Due to the nature of our products, we do NOT accept returns, refunds or exchanges on personalized items, unless we have made a mistake. Remakes are for mis-spelling, reversed colors, or wrong design. If we have mis-spelled the name, please provide the Order Number, the name on the order, and the mis-spelled name(wrong name)you received , and a picture if the item you received.. Remakes due to color mistakes are remade in the same colors ordered, no colors changes. All inquiries regarding problem with the order must be submitted by the Original Purchaser. Remakes for orders which we have made an error on are generally reshipped within 4 business days (withe exception during peak season). If an item is returned to us to look at, we reserve the right to repair, or remake. Please check your order once received, as we will only honor remake for orders we have made a mistake on 30 Days after delivery.
We do not remake an item because of low contrast color choices, ( example: Med. Pink with White or Off White , White with Off White, Pale Yellow with White or Off White are low contrast color combinations) and designs and names may not show as well as the samples. It is not the responsibility of Butterscotch Blankees to inform you that you have chosen low contrast color combinations), We do not remake items for the lettering placement or spacing (see below). Customer is responsible for all shipping charges.