Call 1-800-366-7040 9:00 am - 6:00 pm EST
or email anytime: firstname.lastname@example.org
***2014 CUT-OFF FOR HOLIDAY DELIVERY NOVEMBER 14, 2014***
Orders: FAQ's Terms & Conditons
Please read the FAQ's Page & Product Description of chosen Design, prior to placing your order. While we strive to accomadate all names, we do have some guidelines due to the allowable space on our designs, as the names are knit directly on to each design: All Designs are 1 (one) Name only, up to 8 letters allowed on all knit items. One (1) Name Only means, up to 8 letters (no 2 names even if the total letters are up to 8, no spaces between names, no 2 capitol letters in one name). Name and characterization entered on order will be defaulted to these specifications. If descripton states Name or Initials, 1 Name can be up to 8 letters. Inititals will be placed in the order you have entered (not in monogram form). Monograms are always all uppercase, First, Last, Middle initials, with the center letter larger than the first and middle initial. Some designs are As Shown on sample, with no font or characterization choice. If you have a questions regarding the personalization on your order, please email us prior to placing your order.
We do not guarantee dye lots on all colors, or items within the same order. Please be aware that different color combinations can make colors look different. Colors choices may look different on final product as not all monitors show colors the same. Please choose your colors carefully, Note on the product description that we cannot use Pale Pink with White or Off white, choose Med. Pink. If you enter Pale Pink we will by default change it to Med. Pink. Be aware that even the Med. Pink with White or Off White is low constrast. All sizes are approximate, and can vary slightly due to different color combinations, dye lots, and yarn spinning.
Because all our knit items are handcrafted indivdually one at a time, all sizes and measurements listed are APPROXIMATE. Different color combinations can result in items varying in size slightly due to dyes or spinning. This means, for example, that an order with 2 hats or blanket, in 2 different color combinations, but ordered the same size, can measure slightly different. This does not mean they are 2 different sizes. Lettering and placement for your blankets may look different than what is shown on the examples, this is due to the number and particular letters in your choosen name. Letters like "l" and "i" are narrow, while letter "a", "o", and "m" are wider.
****Lettering , placement & spacing are at the discretion of our trained knitters for Butterscotch Blankees)****
We can not use special characters such as quotation marks, periods, dashes, number, "&", etc. (with exception where indicated on designs) .
All orders are custom/handcrafted, made one at a time. Orders ship on the below schedule, ( although exceptions may apply during peak season time and are not guaranteed).
1-2 items - on or before 12-14 business days from date of order (with up to 3 Business days travel time in U.S.A. only).
3 items - on or before 15-20 business days
4-5 items - on or before 20-25 business days
6-7 items- on or before 25 business days
8 + items - on or before 30 business days or more depending on total amount of items
RUSH FEE (must be selected when placing order)
Rush A items shipped within 10 Business days is $25.00 (each item) via USPS Priority Shipping (with up to 3 Business days travel time) in U.S.A. only.
Rush B item shipped Within 4 Business days is $35.00 (each item) via USPS Priority Shipping (with up to 3 Business days travel time) in U.S.A.only. (Please select this if you must have order by a specific date)
***2014 CUT-OFF FOR HOLIDAY DELIVERY NOVEMBER 14, 2014***
Holiday Ordering - Rush Fee Not applicable during the peak Holiday times. Exeptions on shipping may apply during peak Holiday times. We will display on our home page the cut off date for Holiday Delivery. After that date we cannot guarantee delivery for the Holidays.
Special Sale items can take up to approx. 15-30 business days to ship.
To see what date your order will ship, Login to your Account, Click on Notes, this will show what your ship date will be.
Orders are sent into production as soon as they are submitted online in order for us to maintain shipping times.
** **When placing an order, Review your order thoroughly on the Review page, all orders are final/no changes, once you click submit order. As of 1/1/14 we no long accept changes on orders once submitted. No cancellations once order is in production.** **
If there is a problem with your order, we will email you alerting to what the problem is. If we do not receive an response after the 3rd email attempt we will proceed with the order at our discrestion. (Please check your Spam box for emails)
Shipping & Handling
We use the USPS for all shipping. Shipping costs are calculated by quantity. All shipping costs are added at checkout. Different items (i.e. blanket & hat) on 1 order may be shipped from different locations, and can ship at different times, but will all be shipped within the normal Business Days allowed on order. Tracker (s) shipping numbers will be emailed to you (on emailed given on your account) once your order is shipped. (You may receive your tracker number up to 4 days prior to actual shipping)
Shipping Charges for USPS Priority Mail Shipping & Handling (insurance included)
1 item is $10.00 in U.S.A. only.
2-3 items is $14.00 in U.S.A. only.
4-5 items is $20.00 in U.S.A. only.
6+ items is $26.00 in U.S.A. only.
Delivery Once you receive your tracker confirmation be sure to check that your order was delivery if you are having us dropship to a receipent. You must notify us if your order was not received within 30 days from ship date/tracker number in order for us to file a claim with USPS. If we have a tracker number with a confirmed delivery and you tell us that the order was NOT received we will start a claim with USPS. Orders will NOT be remade until at least 10 Business Days from delivery date have passed.
We are not responsible for delay in travel time due to circumstances with USPS delivery, nor USPS tracking information not updating on their system
International Shipping International packages are shipped International First Class through the USPS. We ship this way in order to charge a more economical shipping cost. Please be aware that travel time can be up to 2-3 weeks (in business days). Tracking numbers will show when package was shipped, and then last US sort Facility, but not further information will be available once it leaves the US and enters into customs. We do not have any further information than what is shown on the USPS website tracking once the package leaves the US. You may request international Priority Shipping with tracking throught other countries at a charge of $45 (or more depending on the items destination). You will need to call our 800 number to have the added postage charged to your account. No guarantee on delivery time on International shipments, as customs can hold packages up to 10 or more days.
Gift-Wrapping/Card Message Gift packaging is Butterscotch cello paper, tied with brown ribbon on the ends, Cost is $5.00 per item. Click "Add Gift Wrapping" link at checkout to have your item Gift wrapped. Gift wrapping must be selected at checkout. Card Message is included on packing slip that containes no price information. International shipments cannot be gift wrapped do to customs regulations.
Address Corrections - Reship Fee
We charge an address correction fee of $10 on orders that we cannot print shipping labels via the USPS due to non-deliverable addresses that are submitted on order. Once orders are submitted to production we can not make any address shipping changes. We charge a reship fee of $10.00 for each order that is returned to us as undeliverable. You will be notified of the return, you will need to call or email your credit card information, as we do not store this.
Return Order Policy
Due to the nature of our products, we do NOT accept returns,refunds or exchanges on personalized items, unless we have made a mistake. Remakes are for mis-spelling or reversed colors. Remakes due to colors are remade in the same colors ordered, no colors changes. Please check your order once recieved, as we will only honor remake for orders we have made a mistake on 30 Days after delivery.
Care Instructions Acrylic - Wash seperately in Cold water, dry on low delicate heat, remove promptly.
Cashmere - Hand Wash or Dry Clean for best results, or Machine Wash seperately in Cold Water, on Delicate/Hand Wash Cycle. Dry on low delicate heat, until almost dry. Remove promptly.
**Butterscotch Blankees is not responsible for items due to improper laundering**
****Lettering and placement are at the discretion of our trained knitters for Butterscotch Blankees)****
***Pictures on our website are enhanced slightly (close-up) to show the detail.***