Call Jodie Roth at 1-800-366-7040 Monday-Friday 9:00 am-6:00 pm EST
Email me anytime firstname.lastname@example.org
All orders are custom/handcrafted made and take up to 12 business days to create. Orders for 1 to 2 items takes 12 business days from order date although exceptions may apply. Orders for 3 or more items may take 15-20 business days. 6 or more items may take up to 25 Business days. We cannot guarantee dye lots on all colors, or items within the same order. Please be aware that different color combinations can make colors look different. Colors choices may look different on final product as not all monitors show colors the same.
We use the USPS for all shipping. Shipping costs are calculated by quantity. All shipping costs are calculated at checkout. Different items (i.e. blanket & hat) on 1 order may be shipped from different locations.
Estimated Cost for USPS Priority Shipping & Handling
1 item is $10.00 in U.S.A. only.
2-3 items is $14.00 in U.S.A. only.
4-5 items is $20.00 in U.S.A. only.
6+ items is $26.00 in U.S.A. only.
1-2 items shipped in 12 Business Days via USPS Priority Shipping (with up to 3 days travel time) in U.S.A. only.
3 or more items shipped in 15-20 Business Days via USPS Priority Shipping (with up to 3 days travel time) in U.S.A. only.
Rush items shipped in less than 10 Business days is $25.00 (each item) via USPS Priority Shipping (with up to 3 days travel time) in U.S.A. only.
Rush item shipped Within 3 Business days is $35.00 (each item) via USPS Priority Shipping (with up to 3 days travel time) in U.S.A. only.
Gift-Wrapping/Card Message Gift packaging is Butterscotch foil paper tied with brown ribbon on the ends, Cost is $5.00 per item. Click "Add" link at checkout to have your item Gift wrapped. Card Message is included on packing slip that containes no price information.
Address Corrections - Reship Fee
We charge an address correction fee of $10 once orders are submitted and have been sent to production, and a reship fee of $10.00 for each order that is returned to us as undeliverable.
Return/Change Order Policy
Due to the nature of our products there are no returns/refunds or exchanges on personalized items, unless we have made a mistake. Please check your order once recieved, as we will only honor/remake orders 30 Days after delivery. Review your order thoroughly, all orders are final/no changes, once submitted. In the event that you have filled out the order incorrectly, ie. size, colors, or font, we can make a change if you notify us within 24 hours of submitting the order, however there will be a $10 revision fee. After 24 hours no changes will be accepted.
Care Instructions Please wash seperately in Cold water, dry on low delicate heat, remove promptly.